Frequently Asked Questions

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Your due date is the same as stated in your loan documents. You can also find that information on all monthly payment statements and on the online borrower portal.

You can make a payment online, by mail, or by enrolling in automatic payments.

Unfortunately, we are unable to accept payments by phone at this time. 

The Reserve balance is also known as suspense. That is money that has been received that can’t complete a payment when it is received, so it is then placed in a special area called Reserve. When determining the amount to pay, you can factor in funds in Reserve and simply send the net of the total amount due minus the reserve balance, that equals the required payment due.